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Quality Survey Results

It is important that services are of high quality and meet patients’ needs. Since October 2017 patients’ in my practice have been surveyed to ensure we met or surpassed their expectations. The practice is rated as excellent with a Net Promoter Score (NPS) greater than 70. Press on the highlighted text below to view the detailed responses to the questions asked. The comments received for question 12 cannot be published as it would be considered advertising by the Medical Board.

Read the quality feedback from Tony’s patients

Average recommendations across 3,000 health care organisations (Survey Monkey) 49
Tony’s patients’ recommendations to friends and family 77
Tony’s patients’ recommendations to others with AD(H)D 85

Tony believes the higher rating for recommendations to others with AD(H)D is because some people would be embarrassed to admit they had the condition to friends and family


What is the Net Promoter Score (NPS)?

The NPS measures a persons’ experience and is used to gauge whether individuals would recommend the practice to others. It is standardised, widely accepted, and used across many industries. Results can range from -100 to +100:

-100 to 0 Needs Improvement
0-30 Good
30-70 Great
70-100 Excellent

If you would like to schedule an appointment with Dr Mander, please contact our Nedlands practice today.

CONTACT US

Dr Anthony Mander | 08 9386 7855