Quality Survey Results
It is important that services are of high quality and meet patients’ needs. Since October 2017 patients’ in my practice have been surveyed to ensure we met or surpassed their expectations. The practice is rated as excellent with a Net Promoter Score (NPS) of nearly 90. Press on the highlighted text below to view the detailed responses to the questions asked.
Read the quality feedback from Tony’s patients
What is the Net Promoter Score (NPS)?
The NPS measures a persons’ experience and is used to gauge whether individuals would recommend the practice to others. It is standardised, widely accepted, and used across many industries. Results can range from -100 to +100:
| -100 to 0 | Needs Improvement |
| 0-30 | Good |
| 30-70 | Great |
| 70-100 | Excellent |
If you would like to schedule an appointment with Dr Mander, please contact our Nedlands practice today.
